At Head Store, we are committed to providing you with a seamless shopping experience. Whether you’re purchasing apparel, badminton gear, or pickleball equipment, we want to ensure that you are completely satisfied with your purchase. Below, you’ll find detailed information about our shipping and returns policies.

Shipping Information

We offer two shipping options to cater to your needs:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Returns & Exchanges

We understand that sometimes a product may not meet your expectations. That’s why we have a straightforward returns and exchanges process. Please review the following details to understand our policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unworn, unused, and in its original packaging. You must also provide proof of purchase, such as the order confirmation email or receipt.

Please note that the following items are not eligible for return or exchange:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Personalized or custom-made items.
  • Items that have been used, damaged, or altered after delivery.

Returns & Exchanges Process

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address and any necessary forms.
  3. Package the Item: Securely package the item(s) in their original packaging, including all tags and accessories. Include a copy of your order confirmation or receipt.
  4. Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe arrival of your return.
  5. Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange. If approved, we will process your refund or ship the replacement item.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account. Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.

Exchanges

If you are exchanging an item for a different size or color, we will ship the replacement item once we receive and inspect the returned item. Shipping costs for the replacement item will be covered by Head Store.

Contact Us

If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact us at:

Return & Exchange Request Template

To make the process easier, you can use the following email template to request a return or exchange:

Email Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Head Store Customer Service,

I would like to request a return/exchange for my recent order. Below are the details:

- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Please specify]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

We hope this information helps you navigate our shipping and returns process with ease. Thank you for choosing Head Store for your sporting needs!