FAQ

Head Store specializes in racquet sports gear, including apparel, bags, grips, paddles, pickleball equipment, racquets, and shoes. Our product range is designed to cater to both casual players and professional athletes.

Yes, our products are designed to meet the needs of both amateur and professional players. We offer high-quality gear that is trusted by athletes worldwide.

We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days after dispatch.

Orders are typically processed within 1-2 business days. During this time, we ensure that all items are carefully checked and packed to prevent any damage during transit.

Yes, once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate the delivery date.

If you are not satisfied with your purchase, you can return your items within 15 days of receiving your order. Please ensure that the items are in their original condition and packaging. For more details, please visit our Returns & Refunds page.

To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the return process.

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.

Yes, we use advanced encryption technology to ensure that your payment information is secure. Your privacy and security are our top priorities.

You can create an account during the checkout process or by visiting our Sign Up page. Having an account allows you to track your orders, save your shipping information, and receive exclusive offers.

If you have any questions or need assistance, you can reach our customer support team at [email protected]. We are here to help you with any issues or concerns.

Yes, we ship globally, with the exception of some remote areas in Asia. Our international shipping options ensure that you can enjoy our premium racquet sports gear no matter where you are.

There are no additional fees for international shipping. However, please note that delivery times may vary depending on your location and customs processing.