At Head Store, we are committed to providing you with a seamless shopping experience from start to finish. Our delivery options are designed to meet your needs, whether you’re looking for fast shipping or cost-effective solutions. Here’s everything you need to know about our delivery process:

Shipping Options

We offer two main shipping options to ensure your order reaches you in a timely manner:

  • Standard Shipping: For those who need their gear quickly, we use DHL or FedEx for standard shipping. Orders are typically processed within 1-2 business days, and delivery is completed within 10-15 days after dispatch. The shipping fee for this option is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option is perfect for those who are not in a rush and prefer a more economical choice. Delivery times for free shipping are typically 15-25 days after dispatch.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. During this time, we ensure that all items are carefully checked and packed to prevent any damage during transit.

Delivery Times

Delivery times vary depending on your location and the shipping method you choose. Here’s a quick overview:

  • Standard Shipping (DHL/FedEx): 10-15 days after dispatch.
  • Free Shipping (EMS): 15-25 days after dispatch.

Please note that delivery times may be slightly longer for remote areas or during peak seasons.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate the delivery date.

International Shipping

We ship globally, with the exception of some remote areas in Asia. Our international shipping options ensure that no matter where you are, you can enjoy the premium racquet sports gear from Head Store.

Returns and Refunds

If for any reason you are not satisfied with your purchase, you can return your items within 15 days of receiving your order. Please ensure that the items are in their original condition and packaging. For more details on our return policy, please visit our Returns & Refunds page.

Contact Us

If you have any questions about your order or need assistance with delivery, our customer support team is here to help. You can reach us at [email protected].

Thank you for choosing Head Store. We look forward to serving you and being a part of your racquet sports journey!